Introduction

Cruise ships are an unmistakable and impressive sight – floating cities full of tourists wanting to discover the world by travelling at sea. These vessels can carry thousands of passengers, as well as hospitality and ship’s crews. They sail the seven seas, visiting the most beautiful places that the world has to offer. KVNR-member Holland America Line is a well-known example of a cruise ship owner.

Cruise voyages represent a huge logistical organisation. This is not only in terms of the technical aspects of operations to guarantee safe voyages, but also in terms of guest comfort and hospitality.